The terms below cover every job we take on in Egham and the areas next to it. By booking, you accept them.
How a booking works
Every quote rests on the description of the property you give us. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Paying for the work
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. Payment is by card or bank transfer.
Cancelling or moving a booking
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access, keys and parking
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Where a street in Egham needs a permit or paid parking, that charge is passed on at cost.
Our work
Should any part of the job not meet your expectations, let us know promptly and we will talk it through with you.
Liability
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
These terms do not reduce any of your statutory rights as a consumer.
Talking to us
For anything about these terms or a job we carried out, call 020 8077 3983, or see the contact page.